After-sales policy
------------------【X7Drone After-Sales Policy - English Version】-------------------
X7Drone After-Sales Policy
Dear Valued Customer, Thank you for choosing X7Drone drone accessories! Below is a clear and customer-friendly after-sales policy for your reference.
1. How to Request Support Contact Us: Email
support@x7drone.com
with:
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Your order number
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Detailed issue description
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Clear photos/videos of the problem
Request Deadlines:
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Quality Issues (e.g., defects, malfunctions): Within 5 days of delivery.
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Non-Quality Issues (e.g., color/size mismatch): Within 14 days of delivery.
2. Key Service Terms ❶ Quality Issues (defects/malfunctions):
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Approved claims receive partial refunds or store credit vouchers.
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Proof required: Evidence that the issue existed upon delivery (e.g., photos/videos).
❷ Non-Quality Issues (color/size mismatch):
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Approved claims receive partial refunds or store credit vouchers.
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Conditions: Item must be unused, in original packaging, with all parts intact.
❸ Replacement Discount Offer:
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Get 15% OFF when repurchasing X7Drone accessories after any drone damage.
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Example: If your drone crashes, breaks, or malfunctions, simply email us to unlock 85% pricing on new parts.
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Not applicable if:
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Damage caused by unauthorized modifications
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Misuse (e.g., ignoring safety guidelines)
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Force majeure (e.g., natural disasters)
3. Important Notes ✅ No Returns: Due to cross-border customs regulations, all sales are final. Please double-check orders before purchasing. ✅ Processing Time:
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We respond within 24 hours.
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Refunds/vouchers processed in 3–5 business days after approval. ✅ Voucher Rules: Valid for 60 days on next purchase; non-transferable and non-refundable. ✅ Liability Waiver: We are not responsible for delays caused by force majeure (e.g., extreme weather, customs holdups).